Privacy Policy

Zircon Universal ("we", "us", "our") operates the website www.zirconev.com and sells RamGen products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

By using our website or making a purchase, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Contact form: Name, email address, phone number, and message content when you contact us
• Purchase information: Name, shipping address, email address, and phone number when you place an order
• Payment information: Processed by PayPal — we do not store your credit card or payment details
• Communications: Any emails or messages you send to us

Information collected automatically:

• Log data: IP address, browser type, pages visited, time spent on pages, referring URL
• Device information: Device type, operating system, screen resolution
• Cookies: Small data files stored on your device (see Section 4)

2. How We Use Your Information

We use the information we collect for the following purposes only:

• To process and fulfill your orders
• To send order confirmations, shipping notifications, and tracking information
• To respond to your inquiries, questions, and customer service requests
• To send important product updates or safety notices related to your purchase
• To improve our website and product offerings based on usage patterns
• To comply with legal obligations
• To detect and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Shipping carriers: Your name and address are shared with shipping providers (FedEx, UPS, USPS) solely to deliver your order
• Payment processing: PayPal processes payments. Your payment information is subject to PayPal's Privacy Policy
• Legal requirements: We may disclose information if required by law, court order, or governmental authority
• Business transfers: If Zircon Universal is acquired or merges with another company, your information may be transferred as part of that transaction. You will be notified of any such change
• Certified installers: If you request installer referrals, your name and location may be shared with our network of certified installers with your consent

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

4. Cookies and Tracking

Our website uses cookies to improve your browsing experience. A cookie is a small text file stored on your device. We use:

• Essential cookies: Required for the website to function properly. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. No personally identifiable information is collected.
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. We do not use cookies for advertising or to track you across other websites.

5. Payment Security

All payments are processed through PayPal's secure payment infrastructure. Zircon Universal does not store, process, or have access to your credit card, debit card, or banking information.

PayPal uses industry-standard SSL encryption and PCI DSS compliance to protect your payment information. For information on how PayPal handles your data, please review PayPal's Privacy Policy at paypal.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Order records: Retained for 7 years for tax and accounting purposes
• Warranty records: Retained for the warranty period plus 1 year
• Contact form submissions: Retained for 2 years or until resolved
• Website analytics: Aggregated and anonymized data retained indefinitely

You may request deletion of your personal data at any time (see Your Rights below), subject to our legal retention requirements.

7. Your Rights

Depending on your location you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information, subject to legal retention requirements
• Right to portability: Request your data in a machine-readable format
• Right to object: Object to processing of your personal information for direct marketing
• California residents (CCPA): You have the right to know what personal information is collected, the right to delete, and the right to opt out of sale (we do not sell data)

To exercise any of these rights, contact us at info@zirconev.com or call 949-441-0585. We will respond within 30 days.

8. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@zirconev.com and we will delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@zirconev.com
• Phone: 949-441-0585
• Mail: Zircon Universal, PO Box 512, Worley, Idaho 83876

We take privacy seriously and will respond to all inquiries within 48 hours.